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Store Policies

(Updated on 8/22/2015)*

 We make our soaps fresh in small batches to ensure the best quality.  We maintain most of our products in stock, but we make some of them as soon as we get your order.  We greatly appreciate all orders and require no minimum.

We hand-make all of our soaps; colors and designs may therefore vary.  Two slices of soap seldom come out identically.  Also, colors may look a little different on your monitor.  Large Slices and Large Roses are shrink wrapped, labeled, and packed in a cellophane bag with a tie.  Other soaps are packed in a cellophane bag and labeled with a background card.  Packaging colors and patterns may vary.

 

Sales Tax

Sales tax does not apply unless you provide a Connecticut shipping address.       

 

Payment Options  

We accept Visa, MasterCard, American Express, Discover, PayPal credit, Paypal, debit cards, checks, and money orders.  Please allow 10 days processing for payments made by personal check or money order.  Checks that do not clear incur a $25 service fee.  If paying by Paypal ECheck, your order will not ship until payment clears.

 

Shipping Information

We currently ship only within the United States.  Orders usually ship within 1 business day, but may take up to 4 days.  You will receive notification should a delay arise.  Upon shipment, e-mail will relay your order’s tracking number.

Orders under thirteen ounces ship via USPS first class mail.  Heavier orders travel via USPS Priority Mail (two to five days, depending upon location).  For rush orders, please telephone for details.  Our shipping includes packing materials, tracking, and fifty dollars of insurance.   Orders totaling more than fifty dollars carry additional insurance at no cost to you.  Please remember that the total time to receive your order consists of our one to four day turnaround plus transit time, which USPS does not guarantee.  You can view shipping rates in your shopping cart and at checkout before finalizing your order.  We recommend maximizing shipping costs by consolidating as many items into one order as possible.

Shipping orders as soon as possible leaves us limited ability to make order changes.  We may therefore need to ask that you place a new order if you omit something from your initial order.

 

Return Policy

The personal nature of soaps, lip balms, lotion bars, and salts precludes returns.  However, should you encounter a problem with your order, please let us know without delay so that we can do our best to resolve the issue.  We want satisfied customers, so please feel free to call or e-mail us with any question regarding our products.  Buying a variety of small soaps such as the Mini Soap Sampler, Assorted Small Sea Creatures, or Small Flowers provides a great way to become familiar with our wonderful products.

 

Email: soap@sudsyexpressions.com

 

Telephone: (860) 456-8550 

 

 

 Privacy Policy

We respect your right to privacy and promise not to share or sell any of your personal information.  We collect information from you solely for billing, shipping, and promotional purposes, such as letting you know about special deals and discounts.  You can easily remove yourself from our informational mailings by clicking the "unsubscribe" link within the message or by contacting us.  We protect your personal information!

 Security

We use "Secure Sockets Layer" (SSL) technology to encrypt the information that you supply when placing an online order with us.  We do not store credit/debit card number information on our website.  At “checkout”, the change of "http" to "https" with a green lock symbol next to the URL at “checkout” verifies the encryption of entered data and transfer to a secure server.

 

Lost or Damaged Packages

Please contact us without delay for assistance in filing a claim for lost or damaged orders.

 

Undeliverable or Returned Packages

We cannot refund the shipping charge for a package deemed undeliverable by the carrier.  For a refused package, we deduct the carrier’s return shipping fee and a 15% re-stocking charge from your order refund.  If you choose to have the package re-shipped, an additional shipping charge applies.

 

Terms And Conditions

By completing an order with sudsyexpressions.com, you agree to all of the above terms and conditions.  The content of sudsyexpressions.com is the property of Sudsy Expressions and may not be used without prior authorization.

 

 *  Sudsy Expressions may change the above policies from time to time by updating this page.  Please check this page before placing your order to familiarize yourself with our current policies.



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